Privacy Policy




Real Group Ltd (which trades as Real Group, Real Training, Real Psychology, Real e-Learning, Real Press, Dyslexia Action Training, The Dyslexia Guild and Dyslexia Action Shop) is committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

The website owned and operated by Real Group.

Information we may collect from you:

We may collect personal information from you in the following ways:

If you take one the steps mentioned above, we may collect and process personal information about you such as:

If you do not provide us with permission to process your data we may be unable to provide you with the service or training you are requesting.  

Please note that sometimes information is collected from publicly available sources, such as school websites, and stored on our database and processed by us.

Where we store your personal data:

The data that we collect from you may be transferred to, and stored at, our servers in the UK. 

Uses made of the information:

We will process any of your personal data, in accordance with our obligations under applicable data protection laws and regulations, for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services. If, at any time, you do not wish to receive further information about us and our services, contact us at

How long we keep your information:

We retain the personal data processed by us in a live environment for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation).

In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.

Disclosure of your information:

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of Real Group , or others. This includes exchanging information with other organisations for the purposes of safeguarding or other statutory regulations we have to comply with.

Sharing your information: 

There are times when we have to report to our partners and regulators or other relevant bodies how we have used our funds/budgets and in those circumstances, we will report your information either aggregately or anonymously or, in an identifiable format but with your permission.

We may share your information according to operational and business needs with relevant third parties with legitimate justifications. If you register on a  course run by Real Group which is  validated or accredited by and/or in partnership with another institution or organisation such as the Middlesex University or any of our other partners; your data will be shared with that institution for operational purposes. Some practice-based courses may also require support from a colleague you have nominated and an amount of course information may be shared  for this purpose. What data may be shared with third parties, will vary from course to course and will be made clear during the registration period.

If you need further information in this regard, please contact our data controller on and we will assist you further.

Your Rights:

The Regulation sets out the following rights applicable to data subjects: 

  1. The right to be informed; 
  2. The right of access; 
  3. The right to rectification; 
  4. The right to erasure (also known as the ‘right to be forgotten’); 
  5. The right to restrict processing; 
  6. fThe right to data portability; 
  7. The right to object; 
  8. Rights with respect to automated decision-making and profiling. 


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 


Modifying or removing your information:

You have the right to withdraw any consent given with respect to our use of your personal data. Furthermore, you have the right to request the modification or deletion of your personal data in the event it is incorrect or processed without your consent.

To modify your personal data, or to completely opt-out of Real Group using your personal data, please contact us via

Accessing your data:

In line with your ‘Right to Access’ your personal information, you can always request to see a copy of the personal information we hold on you by contacting us via

Once we confirm your identity, we will supply you with a copy of the requested personal information that we hold on you within 30 days.

IP Addresses:

Real Group may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.


Real Group’s website uses cookies to record visits to the website. This helps us to improve the website and provide you with a good experience when you browse the website.
Please see our Cookies Policy for more information.

Changes to Real Group’s privacy policy:

This privacy policy was last updated on 13 Sept 2022. Real Group reserves the right to vary this privacy policy from time to time. Such variations become effective on posting on this website. Your subsequent use of this website or submission of personal information will be deemed to signify your acceptance to the variations.


Questions, comments and requests regarding this privacy policy should be addressed to

We hope that you will not ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to and addressed to our Data Controller Tom Ziemski. You can also contact our Data Manager, Graham Lewis, through the same e-mail address. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website

If you need further information about Real Group and how we manage your personal data please visit: Our Cookies Policy